Social Media Policy 

Any activity on social media platforms (i.e. Facebook, Instagram, X etc.) where patients of the Practice post derogatory comments about the Practice, or Practice Staff members, this will be addressed under our Social Media Policy.  It may also be necessary to invoke the Practice Zero Tolerance Policy as the use of inappropriate words or behaviour causing distress and or / constituting harassment is considered non-physical abuse. 

If any such posts are brought to our attention we will contact the patient directly.  This type of conduct will be viewed as a potential breakdown in the doctor / patient relationship and may result in a patient being removed from our Practice list. 

Removal from the Practice list without warning may occur if conduct arises that puts at risk the safety of any member of the Practice team.  Should instances of this nature arise the Practice will refer the matter to the PSNI for investigation.