Configure Appointment Details

Appointments System

We provide a daily telephone triage service with routine calls logged from 8.30 am each day.  We can only accommodate a limited number of routine requests each day.  Urgent calls will be given priority and allocated to a member of the clinical team. Pre-bookable telephone consultations are also available. 

We can forward sick lines to your mobile phone.

The GPs have directed reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them.  This may be a telephone call from our Practice pharmacist or Practice nurse.  

We would like to remind you that we have a zero tolerance policy regarding any abusive or threatening behaviour towards our staff.

The receptionists are not being nosey - they are trained to help you - Learn More


Check-in Service

The Practice has a self check-in kiosk located in the waiting area. We would encourage you to use this when booking in for your appointment in order to avoid unnecessary queues and delays.


Interpreter services are available for patients whose first language is not English and for patients who have a hearing impairment.  Requests for these services should be made through reception at the time of booking your appointment.

Home Visits

Home visits requests are for housebound patients only and must be received by the Practice before 10.00am. Please provide a telephone number that the doctor can contact you on and the reason for the visit. A GP may phone prior to the visit to obtain more details.

Please be advised that difficulties with transport or childcare arrangements are not valid reasons for requesting home visits.

Please try to attend the surgery if at all possible, as this enables us to carry out necessary investigations when required.

Improved Access

The Practice offers access to the Clinical Team within two working days.

Requests should be made in the usual way through Reception. It should be noted that this may not be with the Clinician of your choice and may take the form of a telephone consultation.

Treatment Room

Nursing Services are provided in the Treatment Room on level 1. For specific opening times and access arrangements please contact Reception.

Please report to the Practice reception and use the check in kiosk provided to book in for your appointment with the Treatment Room.  Only after checking in for your appointment should you proceed to the waiting area for the Treatment Room and wait to be called for your appointment.  

The Treatment room is signposted and is to the right of the stairs / lifts on level 1, past the double doors. 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.