Welcome to Drs Ryan, McGuinness, McAfee & Donaghey - Lisburn Health Centre
Through this website we hope to improve our services to all of our patients and enable you to find the information required at the click of a mouse. You can order repeat prescriptions online, download registration forms, cancel existing appointments, change the contact details we hold for you and much more.
We take pride in offering a high quality service that is friendly, prompt and comprehensive. Please take a look around the website for further information about the Practice and the wide range of services that we offer. You will also find other health-related information and links that we hope will be useful.
Message to Patients
Thank you everyone for your patience and understanding when phoning the Practice. We realise that sometimes the phone lines can be busy and that it can take a while or several calls to get through. The number of calls which we receive and deal with each day has increased significantly as we emerge from the Covid-19 Pandemic.
Our team of receptionists are working very hard and we are all doing our best to deal with your concerns.
Our receptionists are trained to ask you about the nature of your problem when you telephone the surgery – this is to allow the clinical team to deal more quickly with those patients needing more urgent care.
We have invested in the current telephone system which we hope will help resolve some of the difficulties experienced. In the meantime, please continue to work with us and thank you again for your patience.
We would like to remind everyone that we have a zero tolerance policy regarding any threatening or abusive behaviour towards our staff.
Practice Closures
The Practice will be closed over the August Bank Holiday as follows:
Monday 29 August 2022
We reopen again at 8.30am on Tuesday 30 August 2022
For urgent medical problems during this time, please ring Lagandoc on 028 9260 2204.
Please ensure your repeat prescriptions are ordered and dispensed by your pharmacy in good time to avoid running out while the surgery and pharmacy are closed over the holidays.
Coronavirus Vaccine Update
The Covid-19 spring booster vaccine is now available and is being rolled out for patients aged 75 and over. Patients in this eligible group will be invited for the vaccination.
GP Services
During the Covid-19 pandemic we continue to provide general medical services. However, we cannot offer advanced booking for routine appointments. All face-to-face appointments are booked after telephone triage with a GP / Advanced Nurse Practitioner.
We now provide a daily telephone triage service with routine calls logged from 8.30 am each day. We can only accommodate a limited number of routine requests each day. Urgent calls will be given priority.
The GPs have directed Reception staff to ask all patients for an overview of their medical problem to help determine the best course of action to help them.
We are constantly updating and streamlining our systems in response to a rapidly evolving situation. We can forward sick lines to your mobile phone and arrange video/photo consultations where necessary.
Patients attending surgery
To ensure the safety of our patients, staff and GPs, you should NOT visit the surgery unless you have been told to by a member of the Practice team.
If you are asked to attend the surgery, please arrive at your exact appointment time and not earlier for your own safety and that of others as we are trying to limit the number of patients in our waiting area at any one time.
You will be asked to wash your hands in warm, soapy water before entering the waiting area.
If you are attending an appointment with the Practice Nurse, please wear clothing that will enable quick access to your arm so that she can conduct your vaccination, bloods or BP check quickly and efficiently.
Coronavirus - Face Coverings
Since 10 August 2020 the use of face coverings in certain indoor settings, such as shops or shopping centres, has been mandatory.
We ask that you wear a face mask or covering for your appointment with a GP, the Practice Nurse or the Treatment Room.
Information on NI Direct states that 'There is no need to get a letter from a doctor or government to show that you do not need to wear a face covering. If you have a condition which means you cannot wear a face covering you only need to say, if asked, that you cannot wear a face covering because you are exempt'.
Further details are available at https://www.nidirect.gov.uk/articles/coronavirus-covid-19-face-coverings
Covid-19 Vaccine Verification
We have been advised that the Department of Health is working on a solution to enable proof of vaccination to the agreed standard for international travel.
Please note that neither GPs nor other Health Care organisations are able to issue letters to the agreed standard for travel purposes.
How to find your health and care number
The Health & Social Care Board has provided links to a patient video across social media platforms showing how to find your health and care number:
https://twitter.com/HSCBoard/status/1382058507390754822?s=20
https://www.facebook.com/healthandsocialcareboard/posts/2873094982904864
https://www.instagram.com/p/CNnh8b7owGr/
Repeat Prescriptions
Please do not collect prescriptions at Reception. During the current Coronavirus pandemic, all prescriptions should go to a nominated chemist.
If you need a repeat prescription, please use our 24 hour repeat prescribing line (028 9250 1289) and ensure you provide the name of your preferred chemist along with your name, date of birth, telephone number and medication you wish to order.
Stay at home guidance
For stay at home guidance for people with confirmed or possible coronavirus infection please click on the link below:
https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection
To keep up to date with the latest Public Health Agency advice please click the link below:
https://www.publichealth.hscni.net/news/covid-19-coronavirus
Information For Parents & Carers
This leaflet advises what you should do if your child or anyone you live with has any symptoms of Covid-19.
Help Fight Against COVID-19
This poster presents the PRINCIPLE trial which aims to find treatments that reduce hospital admission and prove symptoms for people with COVID-19.
To find out more and see if you are eligible to join the trial, please visit https://secure.phc.ox.ac.uk/ni or telephone freephone 0800 138 0800 to the study team.
NI Your NHS needs you vaccine research registry
People in Northern Ireland can join the Covid-19 vaccine research registry. Further information is available on PHA website
Do I Need To Keep My Child Off School?
This poster outlines different conditions and how long/if you should keep your child off school.
This leaflet explains how best to use general practice services.
General Data Protection Regulations (GDPR)
Our Privacy Notice explains why our Practice collects information about you, how we keep it safe and confidential and how that information may be used.
Our Privacy Notice can been seen here.
Disabled Access
The health centre is located opposite a large public car park which operates a pay and display system. Car parking spaces for those registered disabled are available on this site.
There are a limited number of disabled car parking spaces available on the health centre site and the building itself has been adapted to accommodate disabled patients.
Employee's Statement of Sickness
If you are an employee and have been off sick for 4 days or more in a row and need to claim Statutory Sick Pay from your employer use form SC2 at the link below:
https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2
(Site updated 11/08/2022)