We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Business Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Further information is available at the following link:

Complaints Policy 2023

Complaints about Trust staff, Community Services or the building

Certain professionals such as the Treatment Room nurses, district nurses, health visitors and Primary Care Services are contracted by South Eastern Health & Social Services Trust and they are responsible for dealing with any complaints relating to these employees.

Any complaints about Trust staff, Primary Care Services or the building itself should be addressed to: The Complaints Patient Liaison Department, Health & Care Centre, 39 Regent Street, Newtownards BT23 4AD, tel: 028 9056 1427, email: complaints@setrust.hscni.net.

Link to website: www.pcc-ni.net

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