Requests for Repeat prescriptions may be made in person, online or by telephone request to Reception. If you find it difficult to come into the surgery during opening hours you may wish to use our chemist collection service. Please see below link for futher details.
Patients who receive items on a repeat prescription MUST order them directly from us and not from their chemist, accept in exceptional circumstances which must by authorised by the GP.
There is a 24-hour answer phone for making requests for medication. Please use this service rather than ringing the main Reception.
Telephone 028 9250 1289.
Requests for repeat prescriptions are dealt with as quickly as possible, but we cannot guarantee that they will be ready for collection until 4pm the following working day. Please plan in advance when you need your repeat prescription.
Hospital letters, which require us to issue you with medication, are treated in the same manner as repeat prescriptions and we need the same length of time to prepare them.
Online Repeat Prescription Ordering - Patient Access
If you wish to order your repeat prescription online you will need a login and password. For security reasons you must come into the Practice and register for your personal login and password details. This registration process should only have to been completed once, thereafter you should be able to order your repeat medication online as and when required.
If you have a login and password then click here to order your prescription
If you are experience any difficulty accessing Patient Access please contact the Practice for a new access code.
Repeat Prescription Collection
You can specify ONE chemist to collect your repeat prescriptions from the Practice. Once you sign up to this service you are no longer able to collect your own prescription from the surgery (excluding acute items after discussion with a GP).
If you wish to use this service please contact Reception for a consent form.
If you change your mind and wish to opt out of this service or change the chemist you use you must contact Reception.
The practice adheres to the Health and Social Care Board prescribing guidance in relations to faxing prescriptions which confirms its only in exceptional circumstances that faxing prescriptions is permissible. This will also require GP authorization.
Lost or Stolen Prescriptions
If you lose your prescription you must contact the Practice immediately. The type of medication listed on the prescription will determine if a duplicate prescription will be reissued.
For all stolen prescriptions these must be reported to the PSNI and a crime reference number given to the GP before any further medication may be authorised.
Early Prescription Requests
If you require your medication early you will be required to discuss this with the Practice Pharmacist.