Appointments

You can book appointments by telephone, online or in person.

To make an appointment by telephone please call the main Practice number (028 9260 3111 - option 2) between 8.30am-6pm Monday to Friday.

Online appointments can be booked on our Practice website. You will receive a unique online access code on request from Reception.

All routine appointments are for 10 minutes and are for the named Patient only. You may be asked to make a further appointment if you have a number of matters to discuss.

Patients are registered with the Practice rather than an individual doctor. You may consult with any of the doctors by making a routine appointment. When making an appointment, you can express a preference for a particular doctor. If your specified doctor is fully booked or unavailable due to absence, this will be explained to you and you will be offered an appointment with one of the other doctors.

Appointment Delays and 10 Minute Intervals

Patients Late - Poster

Urgent Problems

The Practice operates a Triage System where a patient contacting the surgery with a request for same day access is contacted by a member of the Primary Care Clinical Team who will decide the appropriate clinical management. If you require same day access you should request this as soon as possible after 8.30am. The receptionist will ask the nature of the problem as this will help the clinician to prioritise your call.  We understand if you would rather not provide this information however this may delay your treatment.

Online Services

The practice operates a secure online system which allows you to book and cancel appointments and order repeat medication. To register for this this service you are required attend the Practice in person. A member of our Reception team will register you for this service and will provide you with your personal access code.

The online services are accessible via the Practice website.

Appointments requiring longer than 10 minutes may only be booked directly with a member of the Reception team.

Check-in Service

The Practice has a self check-in kiosk located at Reception. We would encourage you to use this when booking in for your appointment in order to avoid unnecessary queues and delays.

Interpreter Services

Interpreter services are available for patients whose first language is not English and for patients who have a hearing impairment.  Requests for these services should be made through reception at the time of booking your appointment.

Telephone Advice

The practice does not offer routine telephone consultations.

The Practice operates a Triage System where a patient contacting the surgery with a request for same day access is contacted by a member of the Primary Care Clinical Team who will decide the appropriate clinical management. If you require same day access you should request this as soon as possible after 8.30am. The receptionist will ask the nature of the problem as this will help the clinician to prioritise your call.  We understand if you would rather not provide this information however this may delay your treatment.

Home Visits

If, because of the severity of your illness or disability, you are unable to get to the surgery and need a home visit, please telephone reception before 10.00 am. Please provide a telephone number that a doctor can contact you on and the reason for the visit. A GP may phone prior to the visit to obtain more information. 

Please be advised that difficulties with transport or childcare arrangements are not valid reasons for home visits.

Improved Access

The Practice offers access to the Clinical Team within two working days.

Requests should be made in the usual way through Reception. It should be noted that this may not be with the Clinician of your choice and may take the form of a telephone consultation.

Treatment Room

Nursing Services are provided in Treatment Room 1 on Level 2. For specific opening times and access arrangements please contact Reception.

Sickness Certificates

For employed individuals, the first week of any illness requires completion of a self certification form (available from Reception).

If you are ill for more than 7 days, you will require a Statement of Fitness for Work Certificate from a doctor.  Please contact Reception as soon as possible after 8.30am to request this.